Return & Refund Policy

Effective Date: 23.08.2025

Applies to purchases made on miners-cube.com

At miners-cube.com, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your product, you may return it within 30 days of delivery under the terms outlined below.

 

1. 30-Day Return Guarantee

• You have the right to return your order within 30 calendar days of receiving it, without giving any reason.

• To exercise your right of return, you must notify us within this period by contacting our customer support at weise.business@outlook.com.

2. Conditions for Returns

   To be eligible for a return, the following conditions must be met:

• The item must be in its original condition, unused, and undamaged.

• The item must be returned in the original packaging, including all accessories, manuals, and any promotional items received with the order.

• Proof of purchase (order confirmation or invoice) must be provided.

Non-returnable items include:

• Digital downloads, software, or electronic files that have already been accessed or downloaded.

• Personalized, customized, or made-to-order products.

• Items that show signs of misuse, modification, or accidental damage.

3. Return Process

4. Contact our support team at weise.business@outlook.com with your order number and reason for return.

5. We will provide you with the return address and instructions.

6. You are responsible for the return shipping costs, unless the return is due to a defective or incorrect item sent by us.

7. We recommend using a trackable shipping service, as we cannot be held responsible for items lost in transit.

8. Refunds

• Once we have received and inspected the returned item, we will notify you about the approval or rejection of your refund.

• If approved, your refund will be processed within 7–14 business days, and the amount will be returned via the same payment method you used for the purchase.

• Shipping fees (if applicable) are non-refundable, except in cases where we made an error or sent a defective product.

5. Exchanges

   We currently do not offer direct exchanges. If you wish to replace your item, please return it for a refund and place a new order.

6. Defective or Incorrect Products

   If you received a product that is damaged, defective, or not as described, please contact us immediately at weise.business@outlook.com. In such cases, we will cover the return shipping costs and provide either a replacement or a full refund.

7. Contact Information

   For all return or refund inquiries, please contact us at:

 

miners-cube.com

Email: weise.business@outlook.com

Address: Weimarer Straße 10, Oldenburg, Germany